Shipping policy

Thank you for shopping with Cantaricas! We're excited to be part of your celebration and appreciate your support of our small business.

Order Processing

Orders are processed in the order they are received.

  • Made-to-order merchandise (apparel and select products) typically ships within up to 2 weeks, as each item is produced specifically for your order.
  • Mixers and in-stock merchandise are typically processed within 2–5 business days before shipment.

Please note that processing times may be longer during product launches, holidays, promotions, or periods of high order volume.

Shipping

Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping times are estimates provided by the shipping carrier and begin once your package has been shipped. Delivery times may vary depending on your location and carrier delays.

Shipping Address

Please verify that your shipping address is correct before placing your order.

Cantaricas is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Stolen Packages

Once an order has been delivered to the address provided at checkout, Cantaricas is not responsible for lost or stolen packages.

If your tracking information shows your package as delivered but you have not received it, we recommend contacting the shipping carrier directly or checking with neighbors or your local delivery office.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at customersupport@cantaricas.com.

Please include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping packaging
  • A brief description of the issue

We'll review your request and work to provide an appropriate resolution.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. Because many of our products are made to order, we cannot guarantee changes or cancellations once an order has been submitted.

Questions?

If you have any questions about shipping or your order, please contact us at customersupport@cantaricas.com.

Thank you for choosing Cantaricas. We appreciate your support and look forward to being part of your next fiesta!